At Fresh24 Organics , we are committed to delivering your products safely, securely and within the estimated delivery time. Please read our Shipping Policy to understand our order processing, shipping and delivery process.
We aim to process and deliver your order as quickly as possible.
Your products are carefully packed to ensure safe delivery.
Tracking details may be provided after your order has been dispatched.
Once your order is successfully placed and payment is confirmed, our team begins processing your order.
The estimated delivery time may vary depending on your location, courier availability, weather conditions, public holidays and other logistical circumstances.
Applicable shipping charges, if any, will be displayed during the checkout process before you place your order.
From time to time, Fresh24 Organics may offer free shipping promotions or special delivery offers. Such offers may be subject to specific terms and conditions.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Fresh24 Organics may not be responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
After your order has been dispatched, tracking details may be provided through the contact information registered with your order.
You can use the tracking number to check the current status of your shipment through the respective courier service.
Please keep your order number available when contacting our support team regarding delivery or tracking-related questions.
If you need to change your shipping address after placing your order, please contact us as soon as possible.
Address changes can only be considered if the order has not yet been dispatched. Once the order has been shipped, changing the delivery address may not be possible.
We make every reasonable effort to deliver your order within the estimated delivery period. However, unexpected delays may occur due to circumstances beyond our control.
Such circumstances may include severe weather, transportation problems, courier delays, public holidays, natural events, technical problems or other unforeseen situations.
If the courier partner is unable to deliver your order because the recipient is unavailable, the address is incorrect, the phone number is unreachable or for any other delivery-related reason, additional delivery attempts may be made according to the courier partner's policy.
Customers are requested to remain available at the provided delivery address and keep their registered mobile number accessible.
If you receive a package that appears damaged, opened or tampered with, please inspect the package carefully before accepting it whenever possible.
If your product is damaged during transit, please contact Fresh24 Organics customer support as soon as possible with your order details and photographs or videos of the package and product.
If you receive an incorrect product or any item is missing from your order, please contact our support team promptly.
Our team may request photographs, invoice details, package information or an unboxing video to investigate the issue.
In some cases, products from the same order may be shipped separately due to product availability, packaging requirements or logistical reasons.
Separate shipments may have separate tracking details.
Delivery availability depends on courier serviceability for the destination PIN code.
If a particular location is not serviceable, our team may contact you regarding the available options.
Orders may be eligible for cancellation before dispatch, subject to our cancellation policy.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return or refund procedure.
Our Fresh24 Organics support team is available to assist you with shipping, delivery and order-related queries.
WhatsApp: +91 8447474710