Returns & Refund Policy
At Fresh24 Organics , we value your satisfaction and want you to have a smooth shopping experience. This Returns & Refund Policy explains when a product may be eligible for return, replacement or refund.
Easy Return Request
Contact our support team as soon as possible if you have an eligible return issue.
Product Condition
Products should be unused and in their original condition where applicable.
Refund Support
Approved refunds are processed according to the applicable refund method.
1. Return Eligibility
A product may be eligible for return or replacement if it is received damaged, defective, incorrect, incomplete or significantly different from the product ordered, subject to verification by Fresh24 Organics.
Eligible Return Conditions
- Product received in damaged condition.
- Wrong product received.
- Product received with a manufacturing defect, where applicable.
- Product or quantity missing from the order.
- Other verified issues covered by our return policy.
2. Return Request Period
Customers should contact Fresh24 Organics as soon as possible after receiving the order if there is any damage, defect, wrong product or missing item.
Return requests submitted after the applicable return period may not be accepted.
Please contact our support team promptly after receiving your order if you notice any issue. This helps us investigate and resolve the matter quickly.
3. How to Request a Return
To request a return or replacement, please follow these steps:
Contact Us
Contact Fresh24 Organics support with your order details.
Share Details
Provide photographs or videos showing the issue where required.
Verification
Our team reviews the return request and verifies the issue.
Resolution
Approved requests may be resolved through replacement, return or refund.
4. Product Condition for Returns
Where a return is approved, the product should generally be returned in the condition in which it was received.
- Product should be unused where applicable.
- Original packaging should be retained where possible.
- Product labels, accessories and invoices should be retained where applicable.
- Products should not be intentionally damaged or altered.
5. Damaged Product
If your order arrives damaged, please contact us promptly with photographs or videos of the outer packaging and the damaged product.
Our team may review the information and coordinate with the delivery partner before approving a replacement, return or refund.
6. Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, please contact our support team with your order number and relevant photographs.
After verification, we may arrange a replacement, return or other appropriate resolution.
7. Non-Returnable Products
Returns May Not Be Accepted For
- Products damaged due to misuse, negligence or improper handling by the customer.
- Products altered, modified or intentionally damaged.
- Products returned without prior approval, where approval is required.
- Products that do not meet the applicable return conditions.
8. Refund Policy
Refund Processing
If a return or refund is approved, the refund will be processed according to the applicable payment method and our internal verification process.
Depending on the payment method and banking partner, it may take additional business days for the refunded amount to appear in the customer's account.
Shipping charges, if any, may be non-refundable unless the return is due to an error or issue attributable to Fresh24 Organics.
9. Replacement
Where applicable and subject to product availability, Fresh24 Organics may offer a replacement for an eligible damaged, defective or incorrect product.
If the replacement product is unavailable, another appropriate resolution may be offered.
10. Return Shipping
Where a return is approved due to a verified issue with the product or an error in fulfillment, Fresh24 Organics may arrange or provide instructions regarding the return shipment.
Customers should not send products back without contacting our support team and receiving return instructions.
11. Order Cancellation
Orders may be eligible for cancellation before dispatch, subject to the applicable cancellation terms.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
12. Return Policy Misuse
Fresh24 Organics reserves the right to review repeated, suspicious or potentially fraudulent return requests.
Where misuse of the return policy is identified, Fresh24 Organics may restrict or decline future return requests, subject to applicable law.
13. Customer Responsibility
- Provide correct order information.
- Report eligible issues promptly.
- Provide clear photographs or videos when requested.
- Keep the original packaging where applicable.
- Follow the return instructions provided by our team.
If you have received a damaged, defective, incorrect or incomplete order, please contact us promptly so our team can review the issue and assist you with the appropriate resolution.
Need Help With a Return?
Contact Fresh24 Organics customer support for return, replacement or refund-related assistance.
WhatsApp: +91 8447474710